About Me
Core Capabilities
Technical Skills
Career Journey
Areas of Expertise
Licenses & Certifications
Hobbies
* *
Get In Touch

Ahmed Bibars

Results-driven and accomplished leaders with extensive experience in developing and implementing robust strategies with keen focus on enhancing company’s profitability and improving business growth.

Visionary, Mission-driven and accomplished executive with extensive experience in developing and implementing robust strategies to enhance company profitability and drive business growth. A proven history of implementing innovative CRM systems, transforming and digitalizing onboarding and easy simplify customer acquisition. Stellar record of cultivating exclusive partnerships, including major players, and government entities.

Experienced in decisive leadership with effective analytical, critical thinking and conflict resolution skills. Endowed with the ability to improve and eliminate process inefficiencies and recognized for a solid ability to strategically plan and execute tactics and long-term roadmaps.

Distinguished by a strong hands-on digital planning skills and interest in new fintech and payment solutions with adoption and implementation on real world. Proficient in liaising with top-tier management to formulate and execute best-in-class plans. Adept at collaborating with cross-functional teams to drive operational excellence and deliver exceptional customer service for ensuring satisfactory customer experiences.Results-oriented who demonstrates a strong knowledge of Financial and Business Operations, with a key focus toward business growth and expansion.

Personal Information

Name:
Ahmed Bibars
Birthday:
November 1979
Lives In:
Dubai, UAE
Email:
ahmed@bibars.com

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CAPABILITY

Core Competencies

CORE COMPETENCIES

Periodically tuning up my skill set characteristic via 360 feedback. it had a major impact on my leadership style and specifically in conflict management.

Skill-Set

The challenging times during 2020 pandemic was a hard curve to many organisations, yet was a good demonstration to corporate core competencies and its ability to quickly adopt to unforeseen change.

As core capability i successfully rolled out 7 core systems during my career, covers a wide scoop that include project management, documentation and hands on deployments and customization.

  • Strategic Business Planning and Development

    ✑

    ✅

  • Efficiency Gains and Cost Controls

    ⍺

    ✅

  • Sales and Distribution Channels Management

    ␖

    ✅

  • Risk Assessment and Administration

    ☡

    ✅

  • Contract Negotiations

    ⏦

    ✅

  • New Product Development And Management

    ◎

    ✅

Technical Expertise

IMPLEMENTATION - DEVELOPMENT - UTILIZATION

Core Systems

I excel in managing and steering major transformation projects of core operational functions. That broaden my technical skill-set to as technical competency.

Mastering industry technologies is an effective core competencies, and has a major role in delivering KPIs. having said that yet this is just the beginning.

As core capability i successfully rolled out 7 core systems during my career, covers a wide scoop that include project management, documentation and hands on deployments and customization.

This section demonstrate a brief about core technologies i master as owner.

  • CRM SYSTEM

    90%

    20 years

  • Tableau

    90%

    10 years

  • Power BI

    80%

    10 years

  • Micro Strategy

    70%

    6 years

  • Metabase

    95%

    5 years

Software skills

95 %

Excel / Numbers

90 %

PowerPoint / KeyNote

80 %

Word / Pages

50 %

SQL / PowerQuery

Languages

  • Arabic

    speak - read - write

  • English

    speak - read - write

  • French

    speak - read - write

Career Journey.

An Interesting, Challenging Yet Rewarding Experience

JUL 2011 - Feb 2022

Executive Director, Commercial Business

Leading and aligning product development and creation to supplement the business execution of long term objectives.

> Developed and implemented five years product roadmap with keen focus on improving business growth. Collaborated with cross-functional teams to create customized financial products aimed at facilitating clients in achieving overall objectives. Delivered exceptional services to key clients for ensuring satisfactory customer experience. Liaised with top-tier management to establish and execute strategic plans.

> Managed all aspects of indirect product distribution whilst collaborating with 630 branches across UAE. Orchestrated multiple initiatives with keen focus on boosting overall productivity and optimizing product acquisition cost. Led overall business operations to expand product distribution network, whilst ensuring accountability of P&L. Designed, developed, and implemented novel CRM systems aimed at ensuring satisfactory customer experience.

DEC 2001 - JUN 2011

Executive Director, Retail and Distribution

> I have been recruited to support the bank’s strategic and operational business plans, and to manage the sales and service Centres, managers and staff by directing and controlling all aspects of the Sales and Service Centres strategy. Acquiring a new business location and establish accordingly a new Sales and Service Centres. Contributed to UAE profitability while ensuring high quality service and maximized sales opportunity.

SFacilitate business generation in line with the Customer Driven Strategy, by planning and implementing various business initiatives which results to quality lead generation for the sales and service centre staff. Liaise with various business channels to ensure a smooth flow of both inward and outward leads.

Ensuring that timely Sales and Service Training is devised and conducted in line with the various promotions and business initiatives for the staff to maximize on their sales and maintain the bank internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators. Recruit and select appropriate candidates.

APR 2007 - JUN 2011

Manager Sales and Service Centers

I have been selected to manage the sales and service Centers, and ensure the execution of the bank’s strategic and operational plans.

the Sales and Service Centers had a major role in customer acquisition due to it's location nature that served after banking hours.

Contributed to UAE profitability while ensuring high quality service and maximized sales opportunity.

Facilitate business generation in line with the Customer Driven Strategy, by planning and implementing various business initiatives which results to quality lead generation for the sales and service centre staff. Liaise with various business channels to ensure a smooth flow of both inward and outward leads.

APR 2005 - APR 2007

Learning and Development Manager

I have been nominated to takeover a strategic role in UAE and regional subsidiaries/associate companies to analyze the training needs required through visits or conference calls, subsequently develop an action plane to work with the availability of the staff within the time frame agreed.

Designed, delivered and evaluated the training solutions to satisfy the identified needs and overcome the gaps ensuring profitability from both existing and new customers.

Conducted work-shops / road-shows to accommodate the ongoing campaigns and Support the creation of sales culture within the bank.

Dec 2001 - APR 2005

Personal Banking Advisor

Joined the bank as Clerk at Middle East Management Office for Card Products, and then promoted to a supervisor at the Middle East Management, Regional Contact Centre.

Moving forward to more responsible positions through a series of customer service and business development tasks. The advanced based on consistent achievements in sales and key account development and retention. Provide a single point for customer service for all wealth management customers on their portfolio. Maximize product sales to agreed targets by probing customer needs and actively cross selling. Identify and follow up on sales opportunities based on potential customer lists.

Ensure through personal example, that HSBC provides a high quality service for its customers. Provide advice and guidance to colleagues on PLB products and services as required. Provide support at customer events during or outside normal office hours. Provide feedback on improvement to product and processes. Maintain customer contact once every quarter. Educate and encourage customers to utilize remote distribution channels.

Areas of Expertise.

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  • 2009 2015

    Boston University, Boston, MA

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Accomplishments.

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  • Executive Director, Commercial Business Products and Digitalization - National Bonds Corporation

    ▪ Established5yearsmultipillarsproductroadmap. ▪ Introduced 5-year AUM concentration risk mitigation plan. ▪ Deployedonboardingdigitalkiosksacross32Tawjih Centers in UAE. ▪ Launch a series of pioneer products family AED&USD. ▪ A notable outcome of inverted persistency curve & attrition reduction by 23%. ▪ Signed-up with Ministry of Human Resources and Emiratization as The Exclusive Saving Partner to UAE Labour Market.

  • Account executive trainee at ABCD advertising agency.

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  • Position as clinical practice assistant for health maintenance organization, utilizing writing, research, and leadership skills.

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  • Elementary certification teacher at small independent school.

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  • Customer service management where my experience can be utilized to improve customer satisfaction.

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  • Create integrated strategies to develop and expand existing customer sales, brand/product evolution, and media endorsement.

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  • Management position where I can effectively utilize my expertise in human relations, project management, and staff recruitment and retention.

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  • Marketing position that utilizes my writing skills and enables me to make a positive contribution to the organization.

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Services.

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Products and Digitalization

Established 5 years multi pillars product roadmap, Introduced 5-year AUM concentration risk mitigation plan.

Smart structure

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Light code

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Fully configurable

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Premium product

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Lifetime support

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Validated code

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Free updates

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Basic
49 €
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Standard
89 €
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Pro
129 €
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Hobbies.

Software Development / Music Production

Software Development

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Music Production

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Horse Riding

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Seminar schedule

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    19 June - Paris

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    25 June - London

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    30 June - Oslo

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    5 July - Roma

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    10 July - Moscow

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    13 July - Madrid

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Get in touch.

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Availability

Monday 9:00 - 18:00

Tuesday 9:00 - 18:00

Wednesday 9:00 - 18:00

Thursday 9:00 - 18:00

Friday 9:00 - 18:00

Saturday Family Time

Sunday Me Time

Available on Booking

Meet in Person or Video meeting